Frequently Asked Questions
Everything you need to know about your Woolx experience.
What makes Woolx merino wool different from traditional wool?
Woolx uses premium Australian merino wool that is ultra-fine and soft against the skin. Unlike traditional wool, our fibers are non-itchy, moisture-wicking, and naturally odor-resistant, making them perfect for all-day wear.
How do I care for my Woolx garments?
Most Woolx items are machine washable and dryer safe. We recommend washing on a cold, gentle cycle with a mild detergent and tumble drying on low heat. Avoid bleach and fabric softeners to maintain fiber integrity.
What is your return and exchange policy?
We offer a 30-day 'Love It or Return It' guarantee. If you are not completely satisfied with your purchase, you can return or exchange unworn items within 30 days of delivery. Please ensure tags are still attached.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days, while expedited options are available at checkout.
Do you offer international shipping?
Yes, Woolx ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically during the checkout process.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or sizing down for a more athletic, base-layer fit.