Returns & Exchanges
At Woolx, we stand behind the quality of our premium merino wool and want you to be completely satisfied with your purchase. If your gear isn't a perfect fit, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label and download your return packing slip to include inside the package.
Package Your Items
Place the unwashed and unworn items with original tags attached into the original shipping mailer or a secure box.
Ship and Track
Drop your package at any authorized carrier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing